Frequently Asked Questions

What formats do the images need to be in to be made into a canvas?

A digital file, any form of negative or slide, any of your photos or artwork.
We use the latest equipment to scan all of these medias to a high resolution file ready for printing.

What type of files can I upload?

The preferred files to be uploaded are jpeg, jpg, gif or zip.

How big can my files be?

Most digital camera files vary in size, but up to 30 Meg (MB) at a time can be uploaded.
Large files will take longer to upload depending on the type of internet connection you are using.

Having trouble uploading?

Don't feel you can't order a canvas if you have trouble uploading the file(s), simply send your file to Digital Print Art on a CD or any file storage device.

How long will it take to upload my files?

Large files will take longer to upload depending on the type of internet connection you are using.
Dial up connections may take over 15 minutes, ADSL and Cable should only take a few minutes.
Please be patient if it seems to be taking a while.

How do I size my own images?

You don't need to, let the pros at Digital Print Art do it for you at no charge. We'll let you know if your file can be made to the print size you request.

How long does it take to receive an ordered canvas?

Usually within five working days of receiving your order. Please specify if it's an urgent order and we'll do our best to complete your order within your deadline.

Do you fix marks and blemishes?

Not only do we fix all marks, scratches and blemishes FREE of charge, but we will also adjust tones and colour to enhance your photo at no extra cost to you.

What is a Gallery Wrap?

A gallery wrap is when the photo is printed around the edges of the frame to give it the appearance of depth when hanging on a wall.
You need to remember to leave a little space around the main subject to fit a gallery wrap in. If your picture is a bit close to the edge we have a few techniques to bleed the image around to make space.

How is the canvas mounted?

The canvas is professionally stretched onto quality kiln dried pine bars. A drawstring is attached and finishing tape applied to the rear, your canvas is complete and ready to hang.

How long will a canvas last?

We use pigment inks on acid free cotton/blend canvas and laminate it with UV inhibitors.
These products have been lab tested to around 75 years provided they are not subject to direct sunlight.

Do you restore old photos?

Here at Digital Print Art we have a qualified team of experienced staff who are capable of bringing the most damaged photos back to life. Please contact us for a FREE, no obligation quote. You will be amazed at what can be achieved.

How much do the extras cost?

Absolutely nothing - all of our extras are FREE. Most other businesses will charge the earth to have the simplest of tasks done.
Here at Digital Print Art we will make all corrections, changes and alterations at no charge to you.
Just let us know what you need and it will happen!

Does the list price include GST?

Yes all listed prices are inclusive of GST.

How do I pay?

PayPal - is a well respected and safe company to do money transactions through, all you need is an email address and a credit card to take advantage of this service.

Direct Deposit into our account - through your bank's Internet banking system.

Account Name: Digital Print Art
BSB: 633000
Account Number: 123528697

Money Order or Bank Cheque - from your local post office or bank.

Please make all cheques and money orders payable to Digital Print Art and send them to:
Accounts Payable
Digital Print Art
48 Struan Ave
Mooroolbark Vic 3138

How do you print the canvas?

We print your pictures with the latest in large format digital printers. The use of cotton/blend, water-resistant canvas with an acid free digital coating and pigment inks allow your canvas to be fade free for well over 75 years. For even more piece of mind, we coat your printed canvas with a liquid laminate that utilizes Ultra Violet inhibitors. This also allows you to be able to dust your canvas without fear of damage to your print.

What else can you print on?

We have a selection of Fine Art and Photographic papers we can print your photographs or artwork on. We only use archival quality products, our fine art papers are 100% cotton fibre and water-resistant and come textured or smooth. Contact Digital Print Art for your free sample.

What if I don't have a digital camera?

You don't need a digital camera to make a superb canvas. We will digitise any negative slide or any sized print to make your special canvas for you.

What if my file is too small?

The larger, sharper and better exposed the file, the better the result. Don't be dismayed if your file is too small as we have quite a few different techniques through our specialised software that will allow reasonable results from the smallest of files.

What is the difference between "Canvas only" and "Canvas stretched"?

Canvas only means it's not stretched over a frame, we deliver it rolled in a postage tube and you arrange your local framer to stretch it for you.
Canvas stretched means we take the time and effort to professionally stretch your canvas on quality stretcher bars, draw strung and taped on the rear ready to hang.